How mature is your IT organisation? Are your service providers any better? An ISACA certified COBIT 5 assessor can provide you with an accurate assessment of your organisation's capability and guide your organisation in building the desired capability following a formal, highly regarded, internationally recognised approach.
Many assessments of capability have no formal basis and therefore provide varying results. An ISACA certified COBIT 5 assessor will ensure that the results are credible.
Before you outsource you services check the service provider's capability, and if not acceptable make it a condition of the ongoing relationship that the service providers achieves a suitable capability level for your organisation.