Orchestrating Activities into effective Processes

In most organisations it is expected that there will be a rapid and effective response to requests for service, particularly when these can deliver substantial business benefits.

To ensure that service levels are consistently high, management must be able plan and deploy personnel rapidly with pinpoint accuracy to the required locations. They must be able to orchestrate and communicate who has to perform what, where and when, as well as what task is next and where the next task is located. Planning of activities would be in accordance with a customised business process or using a streamlined IT process model (e.g. ITIL) that incorporates interfaces to related processes and which focuses attention on approval steps, cost, quality assurance, security and compliance checks applicable to the task at hand.

Processes should be defined for staff to execute assigned tasks at the designated locations, while regularly updating management and other stakeholders of the challenges encountered and progress at each location.